aristocrat Privacy Policy

When you register an account on aristocrat, we collect the personal information you provide directly — including your full name, date of birth, email address, mobile number, and preferred payment details. We also collect technical data automatically when you use the platform, such as your IP address, device type, browser version, and session activity logs. Transaction records — including deposit amounts, withdrawal requests, and game history — are stored as part of your account profile. If you contact our support team, we retain the content of those communications to help resolve your query and improve our service. We collect only the minimum data necessary to operate your account, verify your identity, and comply with applicable Philippine regulations. No sensitive personal data beyond what is required for account verification and payment processing is requested or stored.

Your personal data is used primarily to create and manage your player account, process deposits and withdrawals in Philippine pesos, and verify your identity before releasing funds. We also use your data to comply with our legal obligations under Philippine law, including anti-money laundering requirements and age verification. Platform usage data helps us improve the performance, security, and overall experience of the aristocrat platform for all players. Where you have given consent, we may use your contact details to send you relevant platform updates, promotional offers, or responsible gaming reminders. We do not use your data for automated decision-making that produces legal or similarly significant effects without human review. All data use is proportionate to the purpose for which it was collected.

aristocrat does not sell your personal data to third parties under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their services. All third-party partners are contractually required to handle your data securely and in accordance with applicable Philippine data protection law. We may also disclose your data to regulatory authorities, law enforcement agencies, or courts when required to do so by law or valid legal process. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified in advance. We will never share your data with advertisers or unrelated third parties for their own marketing purposes.

We use industry-standard encryption protocols — including TLS for data in transit and AES-256 for data at rest — to protect all personal and financial information stored on our systems. Access to player data is restricted to authorised personnel only, and all staff with data access are subject to confidentiality obligations and regular security training. Our platform undergoes periodic security audits and vulnerability assessments to identify and address potential risks before they can affect players. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected players and the relevant Philippine authorities within the timeframes required by law. We also implement multi-factor authentication options for player accounts to reduce the risk of unauthorised access. While no system can guarantee absolute security, we take every reasonable technical and organisational measure to keep your data safe.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-money laundering regulations. Support communications are kept for up to two years after the matter is resolved, unless a longer retention period is required by law. When data is no longer needed and no legal obligation requires its retention, we securely delete or anonymise it so it can no longer be linked to you. You may request early deletion of certain data by contacting our support team, subject to our legal obligations. We will always inform you of the applicable retention period when you make such a request.

Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have the right to access the personal data we hold about you and to request a copy in a portable format. You may also request corrections to any inaccurate or incomplete information on your account at any time by contacting our support team. If you believe your data is being processed unlawfully or without a valid legal basis, you have the right to object to that processing. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you have given consent for a specific use of your data — such as receiving promotional communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing. To exercise any of these rights, please reach out to our support team using the contact details provided in the footer of this page.

aristocrat uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions. We also use analytics cookies to understand how players navigate the platform so we can improve the user experience — this data is aggregated and does not identify you personally. You can manage or disable cookies through your browser settings at any time, though doing so may affect certain platform features such as staying logged in. We do not use third-party advertising cookies or tracking pixels that share your behaviour with external ad networks. A full list of the cookies we use and their purposes is available on request from our support team. By continuing to use the platform after being informed of our cookie use, you consent to the use of essential and analytics cookies as described here.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will notify registered players via the contact details on their account and update the "Last updated" date at the top of this page. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of the platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you disagree with any changes, you should stop using the platform and contact our support team to discuss your options. The most current version of this Privacy Policy will always be available at this URL.